I won't ever be use AA all over again!! I booked a flight for me and my son to affix our household on trip. Lengthy story limited a thing arrived up and we have been not able to go at this time. I identified as your company with in excess of a weeks notice. Canceled the battle with cellphone rep John; who was extremely polite. He did not say anything at all about the level of cost I could well be manifest for canceling the flight. I named back to question with regards to the charge and I was explained to that I would be demand $two hundred by AA and $fifty through the source I used to guide the flight for each human being. Which i would have a $15 credit score for each human being… I requested to speak to her supervisor and Michelle Morgan was the person I next talked to. She was no help, I questioned to talk to her supervisor and she or he stated that there was not one person previously mentioned her. I told her that I was sure that there was an individual previously mentioned her. Ultimately she said which i could check out the customer relations web-internet site. Again I asked her two times for her supervisor’s title and she or he replied shopper relations. I once more told her I wanted the identify of her direct supervisor, the person that she noted to…the title specified was Jalia Elisidi .
Following looking through A few of these testimonials I am pretty unhappy AA does not retain the services of new administration. I had a difficulty with leaving our iPad on the plane. When I went again on the gate no person would take some time to return to the plane and Verify.
Good afternoon This really is my 2nd working experience with AA. The identical time past I went thru exactly the same predicament with my baggage.
I locate it horrible to own my luggage go missing in Miami on the two leaving and returning flights. I anticipate to get contacted instantly on how we can easily arrive at an settlement relating to this. I will be undertaking a comply with up.
it's pitiful to obtain to report that my a number of e-mail to Buyer Relations have not been answered as of thus far Oct 29, a total lack of by far the most elementary courtesy toward an eighty four years old To start with-Course passenger and Recurrent Flier….
Flight from Ft Lauderdale at 5pm connecting to Charlotte NC at 6:30pm. The main flight remaining forty five minutes late generating us miss out on our connecting flight to Harrisburg, Pa. Advised another flight might be at midnight so we wait until finally then (I am with my disabled eighty four yr aged mom) At midnight we have been instructed the flight was cancelled, there were no lodges offered and the following flight was 12 the following day.
If I can try this, why can’t try this? Right here’s a suggestion. Considering that the agents are not able to see USAIR, Why don't you provide them with usage of the net to allow them to see offered USAIR flights? There have been quite a few USAIR flights that might have looked after not less than fifty percent in the people that necessary to flights.
What I wish to request from American Airways is are you able to men you should waive this fee for us. I understand I identified as in today and compensated the several, but for those who fellas can you should help us out, that would mean a lot for our relatives On this vacation.
Your buyer service representatives are a lot less than helpful. Soon after attempting to go to a scheduled for months training seminar our flight was canceled generating us struggling to attend. The one thing made available from American Airlines ended up apologies and also a refund of the flight.
Worst Airline at any time?!?! Shed my baggage in Charlotte NC, February six soon after giving it (along with my wife’s) to two attendants for the baggage belt for returning passengers. Hers arrived in on our flight, mine did not. Now eleven days later on and just after owning undergone phone hell and some very non caring folks, I have had no Get in touch with from any person. The normal remedy is “we remain wanting to Find your baggage”. Their questionnaire and all types happen to be sent to Baggage Declare Office but no person actually seems to have an interest in undertaking something to alleviate their complications.
27th Oct. I flew from Chicago to Manchester on AA54. You used a B757 which was completely unsuitable for a 7 hr journey. The seats spec/recline/legroom were being what I'd be expecting on a holiday constitution or commuter flight of 1 hour. Furthermore, the reading through light didn't work and in addition to the movie there was no channel open up for audio.
I booked and paid out for our trip for journey March 10, 2016. These tickets were not inexpensive And that i might have used miles. As I booked the vacation early and there appeared to be plenty of Company Seats, I was confident that we'd be able to use my Improve. The truth is, I was explained to there was nobody booked in Small business and it “looked great” for an up grade.
I scheduled our loved ones excursion to Cancun by Orbitz (there were 5 of us). Whilst sitting for the gate in Pittsburgh, PA I decided to tactic the desk to inquire about upgrading my wife and I to first-class. I was astonished to determine that “my ticket” disallowed me to improve, and wasn’t given a explanation and was instructed it doesn't matter what value I was willing to pay I couldn’t enhance. What was shocking is the fact there ended up staying six unused first-class seats accessible. Identical point transpired on the way back again from Cancun to Pittsburgh. Straight by means of flight both equally techniques with only two seats in top quality getting used on read this post here just how back again.
I are an AA shopper for more than 25 years. Your service has become disappointing to convey the minimum. It's in all regions of service from check in to , tavel to baggage managing.